Free shipping for Photo Jewelry category products and worldwide delivery:

You can choose the delivery method during checkout:

  • Free shipping: Delivery usually takes:
    1. CANADA & Other Countries: 18-30 DAYS
    2. US,UK,AU,FR,DE,ES: 18 DAYS
  • DHL Express Shipping:
    1. CAD$23.58 - Free Over CAD$188.00
    2. Delivery usually takes: 5-10 business days
    3. Does not Include Virtual Products in Price Calculation.(Such as gift card in your shipping cart with other items.)

Losses, damages and delays are covered by insurance. We reserve the right to choose the least expensive shipping company for free shipping orders. Some remote areas are excluded from our free shipping policy. You can call us for check out if we consider your location to be too remote. International orders do not qualify for free shipping.

** Remote and difficult service are NOT eligible for free shipping. Orders for these locations will cost the actual price of shipment and may need extradelivery days. Customers who order from these locations will be called and informed of the cost of the actual shipment, and charged for these costs, by our customer service by either phone or email. Even if your order is displayed as qualifying for free shipping at check out, these costs can be added to your order if they are supposed to be shipped to a remote or difficult service area. Please refer to the online Canada Post form to check if your area is considered to be a remote and difficult location at: https://www.canadapost.ca/tools/pg/prices/RCRZ-e-AIR.pdf

International shipping cost:

We offfer worldwide delivery service for our great products, the regular shipping cost are free, or you can select express shipping, which will cost CAD$23.58 in case your subtoal is less than CAD$188, Express shipping is free as well if your subtoal over CAD$188. Occasionally, the shipping fee may be higher than the online order system’s calculation. If that is the case, we will contact you before charging the additional shipping costs.

All orders are shipped via Canada Post Expedited Parcel, FedEx and UPS, DHL or China Post unless otherwise requested by the customer. All shipping costs associated with customers’ orders that are not eligible for free shipping or for our flat rate policy are determined by Canada Post's server in real time. Occasionally, the shipping fee may be higher than the online order system’s calculation. If that is the case, we will contact you before charging the additional shipping costs. International customers are responsible for duty taxes and for clearing customs.

Processing and delivery time

Orders are processed 24 to 48 hours before they are shipped out when products are in stock. Delivery time will take 5- 30 business days depending on your location in Canada. International orders will take 7-30 days depending on your country and on your chosen method of shipment.

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Click here Privacy & cookie Policy for more information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.